HOW TO ORDER:

Pepco Poms sells only through our distributor network. To find a dealer near you, ask for Pepco Poms at your local sporting goods, cheerleading specialty shop or ad specialty reseller.

POLICIES FOR DEALERS & GENERAL INFOMATION:

 

Guarantee: All merchandise manufactured by Pepco is unconditionally guaranteed to be free from defects of material and workmanship for a period of ninety (90) days. Factory does not assign determination of material or workmanship to anyone other than itself. Factory obligations of merchandise deemed as defective and which are returned to factory postage prepaid within (30) days of the date of shipping, is limited to a refund or replacement of merchandise at Factory’s discretion, without any further obligation or liability on the part of the Factory. With regards to signs and magnets, there is no warranty expressed or implied against loss of signs or damage of vehicle surface, as Factory has no control over how signs are cared for, altered, stored, and/or used, or the surface for which the signs are applied. Failure to provide Pepco with notice of any claim within thirty (30) days from the date of shipping and failure to return such products within said time shall constitute a waiver of all such claims in respect to such products.

 

Returns: All claims must be made within 15 days. Returns must be authorized by the factory, any returns not authorized will be refused and returned to sender. No returns will be accepted for imprinted, special order and some unimprinted merchandise unless it is determined to be defective by factory. When ordering unimprinted items it is the customers responsibility to inquire on whether that item is available for return. Returns on some unimprinted merchandise and cheerleading poms are subject to a 30% restocking fee. No replacement, discount or credit will be issued for merchandise which is unavailable for return to the factory. Stadium Cups are top rack dishwasher safe; however, due to variables beyond the factory's control, the imprint is not guaranteed to stay on.

 

Statement of Limited Liability: Pepco (Factory) disclaims any and all warranties whether expressed or implied including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose or non-infrigement. In no event shall the Factory be liable for any incidental, indirect, special, punitive or consequential damages of any kind including, but not limited to, lost revenue or profits regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if factory has been advised of the possibility of such damages. In no event shall the maximum liability of the factory exceed the product price collected by factory. Terms inconsistent with those stated herein which may appear on Customer’s formal order will not be binding to Pepco.

 

Governing Law: By placing a purchase order with Pepco you agree that all transactions shall be governed and construed according to the laws of the State of Texas. Furthermore, you agree that all disputes shall be settled in Wharton County, Texas.

 

Terms: New accounts are on a prepay, credit card or C.O.D. basis until credit is established. Credit accounts are net 30 days. Aging begins day of shipment. Customers with a Net 30 account who wish to pay by credit card must do so at the time the order is placed. Orders billed Net 30 will be subject to a $5.00 or 5%, (which is ever greater) processing fee if the customer wished to pay invoice by credit card. Past due invoices are subject to a 1.5% per month or maximum allowed by law finance charge. All accounts not kept current will be returned to prepay, credit card or C.O.D. terms. Pepco reserves the right to bill end client direct if invoices are over 90 days past due. Customers with accounts requiring collections will be liable for all associated costs including legal fees. All returned checks will incur a $30.00 charge. Production of merchandise will not begin until prepayment is received and/or account is current. In some instances, production will not begin until prepayment has cleared. We accept Visa, MasterCard and American Express. Customers outside the U.S. must use a credit card or send certified funds in U.S. dollars, drawn on a U.S. bank, for merchandise and freight with order unless prior arrangements have been made. Unused credits on accounts of 12 months or older will be written off and not refundable. We reserve the right to revoke credit terms at our discretion.

 

Changes/Cancellations: All orders are considered firm. Any change, other than quantity, to the order once in production will be billed for any work done, plus any additional work required by the change. Changes in quantity must be made prior to the start of production. If a change in quantity occurs after the completion of any portion of production, the change will be treated as a separate order and billed accordingly. Any change made after start of production will delay shipping. If a cancellation is necessary, all costs associated with work performed to date of cancellation will be invoiced. Cancellations must be in writing and acknowledged by Pepco.

 

Samples: Random samples for promotional products are provided free of charge at the discretion of Pepco. If an exact color combination is needed and is not available as a random sample it is considered a spec sample. Spec samples are $50.00, plus a die charge of $30.00. Samples are shipped back to the distributor. We do not drop ship samples. If samples are to be shipped other than U.S. Mail, you will be billed for the shipping cost. We do not provide free samples of cheerleader poms or cheerleader megaphones. These samples will be billed at the regular catalog price.

 

Orders: Phone orders are not accepted due to the potential for error. All orders must be faxed, mailed or e-mailed. Orders are not put into production unless order is complete. Orders are considered complete with a correct purchase order, approved terms, complete shipping address, camera-ready art and any artwork approvals if required. The in-hand dates must be clearly stated on purchase order and fall within factory production schedule.

 

Pricing: Prices are per product color. All prices are subject to change without prior notice. Typographical and stenographic errors are subject to correction. Call for quote for quantities not listed in catalog. All prices are in U.S. Dollars. Pricing does not include freight or handling charges unless specifically stated by Pepco.

 

Product Colors: Product colors in this catalog do not represent actual colors. In addition, product colors may vary from one production to the next. PMS colors listed in catalog are not always an exact match. If you are unsure of a color please request a sample or swatch of the color.

 

Inventory Availability: Most products in this catalog are manufactured in house. However, we can not guarantee inventory availability.

 

Production Time: Production starts once the order and the art are approved for production. Production time does not include the day the order was received. Production time is usually less than 2 weeks, depending on quantity. However, from the beginning of July to the end of October production time could be longer. Call for production schedule. Depending on the season, rush orders are accepted if the production schedule allows. Rush orders must be approved by factory before sending order. Rush charges may apply. Production time for below minimum orders could be up to 5 weeks.

 

Over/Under Runs: Pepco ships and bills exact quantities ordered.

 

Product Safety/Prop 65: Pepco is committed to product safety and compliance. Our products are safe and are tested to meet CPSC standards.  However, we cannot test for the over 800 Prop 65 listed chemicals for every product we manufacture and every order we ship to California.  As a result, all our products with the final destination being the State of California, should be labeled with the Prop 65 warning.  We can incorporate the warning into the artwork for no additional charge or place elsewhere on the product for a nominal fee. The label will read as follows:

WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. It is the purchaser’s responsibility to notify the distributor if the final destination of the product is the State of California.

 

Hours of Operation: 8:00 a.m. - 5:00 p.m. Monday through Friday, Central Time. We are closed for the following holidays: Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Black Friday, Christmas Eve, Christmas Day, December 26, New Year's Eve and New Year’s Day.